The Operational Layer Your Agency Has Been Missing
Japp is Jingoo’s purpose-built platform — the infrastructure that connects your agency’s workflows, tracks what matters, and keeps your team aligned without the chaos of disconnected tools.
The Problem
Most home care agencies run on a patchwork of tools — a scheduling system here, a spreadsheet there, text threads, email chains, and sticky notes filling the gaps. Information lives in silos. Follow-ups get lost. Leadership can’t see what’s happening across the business in real time. And when something falls through the cracks, it takes time and energy to figure out where things went wrong.
The problem isn’t that your team isn’t working hard. It’s that the tools weren’t built for the way home care agencies actually operate.
What Japp Is
Japp is Jingoo’s proprietary SaaS platform — built specifically to support the operational needs of home care agencies. It is the connective layer between your human support team, your workflows, and your agency’s day-to-day operations.
Japp is not a standalone product. It is included as part of your Jingoo engagement — the infrastructure that makes everything else run smoothly.
What Japp Enables
Track every new inquiry from first contact to active client status. No more lost referrals or unclear next steps.
Automated alerts when a caregiver no-show is detected — so your team can act fast, not find out hours later.
Stay ahead of expiring authorizations with proactive tracking and reminders — before a gap in service occurs.
Keep your referral relationships warm with structured follow-up workflows — so referral sources remember you when the next client needs care.
Track candidates from application through hire in one place — with clear visibility on where each applicant stands.
Structured workflows to request and manage client and family reviews — building your agency’s credibility where families are looking.
Japp connects directly with your AI Receptionist — so every inbound call, inquiry, and message is logged, routed, and visible to your team.
Monitor caregiver certifications, training completions, and document expirations — so compliance gaps are caught before they become regulatory issues.
How It Works
Japp is configured as part of your Jingoo onboarding. We set it up around your agency’s specific workflows, connect it to your existing tools where applicable, and train your team on how to use it. Your Jingoo VA team operates within Japp — which means everything they do on your behalf is visible, trackable, and organized in one place.
Who This Is For
Japp is for home care agency leaders who are tired of information living in too many places — and want a single operational layer that gives them visibility and control without adding complexity. It’s included with every Jingoo engagement, so there’s no separate setup or subscription required.
If you’re a Jingoo client, Japp is already part of how we work with you.
A Note From the Field
An agency leader we work with described their pre-Jingoo operations as “running the business through text messages and gut feel.” After onboarding with Jingoo and getting set up on Japp, she had her first real-time view of her intake pipeline, open shift coverage, and caregiver compliance status — all in one place. Her words: “I finally feel like I’m running the business instead of reacting to it.”
Want to See How Japp Works?
Email us at aiva@jingoo.ai and let’s walk you through what Japp looks like for an agency your size.